HP ILO Remote Support Software

Remote Support Software



Software for remote desktop control online through the web enables desktop, thin-client, tablet, and smartphone users to get help when they need it over the web. Remote desktop control through the web for remote support reaches just about all devices and hardware platforms included smartphones, tablets, laptops, virtual appliances, virtual hosts and server. Also included are Apple Macintosh systems and servers. Although the technology to run such applications differs slightly, the concept and results are the same online remote support software for web based remote desktop support

The technology permits admins and users both to benefit from faster help and support utilizing the convenience of the web and faster cellular networks of 3G and 4G speeds. Faster networks also means faster connection times and access to remote assistance without the lag and delay of technologies of the past. Technologies of the past for networking and remote support access lacked in speed and reliability. Broadband has aided in better responses times for support and for users to have their systems updated and working properly again after a mis-configuration or other issue such as drivers or application problems have prevented them from completing their own tasks due to system downtime. Web based computer remote support software and web based access to support groups and departments allows for faster resolution times to correct even the most serious of issues at times. Remote access has become so much more reliable and used so widely that in the case of servers, manufactures have created a system that allows technical people to remotely access servers without the operating system even running. Such technology is used by HP for example.

Web Based Remote Support Software

Image is from Dell

Image is from Dell

HP’s ILO technology is built-into their servers. It was developed for remote access to servers even when they are not booting to the server operating system such as Windows or VMware for example to name a few. HP’s ILO is web based if the proper firewall access is enabled by the admin in advance. I anticipate seeing such access to servers to be available to an online service which would mean the server would connect out to a site and register and make themselves available for connectivity. This would further enhance the web based remote support software feature of the technology because in the cased where security concerns and policies have keep the firewalls restrictions tight.  Web based remote access to the servers when regardless if there is an operating system installed and running such as windows server or Linux Enterprise, Cent OS, or VMware just to name a couple examples, enables a server administrator to update firmware , or even install operating systems on bare systems. Web based remote access to server and other systems will also enable the shipping of systems to distant location and still be accessible to deploy software and restore systems from backup.

The server’s console is remote controlled as if the tech support person was right in front of it. It is accessible in a manor which allows operations to be performed in order to return the server into production or to make upgrades, updates, or changes that will make the system perform better once returned to production use. Software for online remote computer control of a server that does not even have an operating system on it makes support much easier and faster.

HP is not the only server manufacturer that has low level built in remote access of their server hardware. Dell also has developed and built a similar competing technology to HP ILO. Dell technology is called DRAC, which stands for Dell Remote Access Card (DRAC) . It has essentially the same features as HP’s ILO. It permit admins to have remote access and remote control of server hardware even if there is not operating system installed on it. In fact, DRAC and ILO remote access and remote control does not require a hard drive to be installed in the system . This permits even the configuration of hard drives a out of the box. All the way from physical installation and the creation of RAID volumes.  Ground up installation from out of box to production using software for remote access and remote support through the web.


Small Portable Fast Malware Anti Virus Scanner

Computer Support – Rated E for Everyone: small-portable-fast-malware-anti-virus-scanner.

Free Malware and Virus Removal Tool

I’ve been using SuperAntiSpyware support software for a whole bunch of years. It has cleaned many Trojans, malware,spyware, a

nd other assorted bad-ware from computers that I have had to handle. Luckily, they had a free version of their product and that really was in an aid in getting jobs done. Although their paid service in not very expensive at all, because I deal with many computers for various people and companies, it would have been hugely expensive to use that version.
The free version cleans as well as the paid support software. There is no ‘watering down” of the cleaning features. The paid version of their product has one enormous advantage in time saving and help to users who want to keep their computers clean. It has a service that runs when the computer starts and runs in the backgroup. It is an active scanner for bad-ware. How this helps is simple, the bad software get’s stopped before it has a chance to fully install and get ingrained in into the system.

Portable, No install Required Malware and Virus Removal Tool

Malware and Antivirus Removal Tool Works in Safe Mode

They have recently, and that term is relative, have developed a portable edition of their scanner which I greatly admire and appreciate. The portable does not install a service and does not install at all. It executes on-demand. This is golden when trying to get rid of bad software from a computer desktop as often the mal-ware will prevent the windows installer from running. The portable version does not need to install and therefore just runs as a stand-alone process to get rid of the bad software,

Information Technology Support – Adventure (Rated PG): Disable Session Reliability in XenApp 6

Information Technology Support – Adventure (Rated PG): Disable Session Reliability in XenApp 6.

There are times when session reliability hasto be disabled in Xenapp. The name of this feature can be misleading in a sense that one can assume from the name that “they need it”. Yes, the words session reliability is one that conjures up images of with out it “my session won’t be relaible”. Oh, how that is not the case.

Session reliability in Citrix Xenapp world of things has to do with how long a disconnected session stays active and also what the end-user will experience during that short, or long, interuption. Session reliability in Citrix Xenapp means that when a session is disconnected, the user will still see the image pof their published applciation as it was before they were disconnected. However, they cannot interact with that session.

I needed to disable session relaibility because this setting was interfereing with my disconnected or idle sessions.

PC Tech Go: Enable SSH on VMWare 5 ESXi

PC Tech Go: Enable SSH on VMWare 5 ESXi.

Enabling or activating SSH connections to a VMWare host in ESXi 4.0 or earlier of VMWare required physical access to the console to enable SSH connections. With ESXi and ESXi version 5 of vSphere, the process of enabling SSH conenctiviyt to the vmware server is much easier.

Enabling or activating SSH console access can now be accomplished via the vsphere client software.

As the image above shows, use the vsphere client, connect to each of your vmware host servers and choose Configuration, then go to Security profile, then select properties. Select the SSH option in Properties and choose options. Select “start” to start SSH on the host.

Please visit http://pctechgo.blogspot.com/2011/12/enable-ssh-on-vmware-5-esxi.html for a larger image and detailed instructions.

Supporting Technology with Technology.: December 2005

Supporting Technology with Technology.: December 2005.

Admittedly this is an old post regarding Dell support being that it’s from 2005. I came accross it by accident and just had to post about it. It’s not the content really that compeling, it’s Dell’s support in general. I have seen their support over the years go from being arguably the best compared to toher desktop manufacturers to hitting a bad slide downward.

Their reputation in being able to support their desktops and servers took a hit and for many years. The townward trend openned opportunities for other dekstop and server vendors to make strides in market share.  In recent years, I’ve seen their support improve somewhat in an effort to get their share back and recently needed support from Dell and was quite happy with the results. One of the best additions in recent years from Dell and HP has been their online chat. Chat support extended from just sales to tech support and I use it all the time.

They have gained some of my and my colleagues confidence back but it took a while and for that while, if someone asked me what desktop or laptop to get I would bring up the support issue with them to be calculated into their decision.


Desktops, Servers, and Networks, oh MY!: Outlook Web App Didn’t Initialize – Exchange 2010

Desktops, Servers, and Networks, oh MY!: Outlook Web App didnt initialize – Exchange 2010.

I had this error during an installation of Exchange 2010. The installation was for a migration form Microsoft Exchange 2003. The fact the Exchange server 2010 installation was goingto be part of a migration from exchaneg 2003 was not the cause of the problem. The cause of the problem in my case was the authentication method that was set in Exchange Management and the authentication settings that were set in IIS 7 were different or simply did not match.

For more detailed information please see the post found from the link below

Desktops, Servers, and Networks, oh MY!: Outlook Web App didnt initialize – Exchange 2010.

outlook web app did not initialize

Set Default Program for Viewing images on XenApp and RDS 2008 – PC Tech Support – Computer Desktop Software

Set Default Program for Viewing images on XenApp and Windows RDS 2008 Server One of the

via Set Default Program for Viewing images on XenApp and RDS 2008 – PC Tech Support – Computer Desktop Software.

This is not the usual file association settings that can be accomplished on just about every Microsoft Windows operating system version. Although this solution can be used on windows 7 desktop or windows XP, the solution is more geared to a multi-user environment like terminal server, RDS (remote desktop server), with or without citrix xenapp.

With windows server 2008 RDS (terminal server) file associations changed in that an administrator can;t simply logon to the windows 2008 or windows 2008 R2 server and set a file associations and it will apply to all users who login to the server automatically. File association and also what program/application starts up for associated files is per user not per server.