HP ILO Remote Support Software

Remote Support Software



Software for remote desktop control online through the web enables desktop, thin-client, tablet, and smartphone users to get help when they need it over the web. Remote desktop control through the web for remote support reaches just about all devices and hardware platforms included smartphones, tablets, laptops, virtual appliances, virtual hosts and server. Also included are Apple Macintosh systems and servers. Although the technology to run such applications differs slightly, the concept and results are the same online remote support software for web based remote desktop support

The technology permits admins and users both to benefit from faster help and support utilizing the convenience of the web and faster cellular networks of 3G and 4G speeds. Faster networks also means faster connection times and access to remote assistance without the lag and delay of technologies of the past. Technologies of the past for networking and remote support access lacked in speed and reliability. Broadband has aided in better responses times for support and for users to have their systems updated and working properly again after a mis-configuration or other issue such as drivers or application problems have prevented them from completing their own tasks due to system downtime. Web based computer remote support software and web based access to support groups and departments allows for faster resolution times to correct even the most serious of issues at times. Remote access has become so much more reliable and used so widely that in the case of servers, manufactures have created a system that allows technical people to remotely access servers without the operating system even running. Such technology is used by HP for example.

Web Based Remote Support Software

Image is from Dell

Image is from Dell

HP’s ILO technology is built-into their servers. It was developed for remote access to servers even when they are not booting to the server operating system such as Windows or VMware for example to name a few. HP’s ILO is web based if the proper firewall access is enabled by the admin in advance. I anticipate seeing such access to servers to be available to an online service which would mean the server would connect out to a site and register and make themselves available for connectivity. This would further enhance the web based remote support software feature of the technology because in the cased where security concerns and policies have keep the firewalls restrictions tight.  Web based remote access to the servers when regardless if there is an operating system installed and running such as windows server or Linux Enterprise, Cent OS, or VMware just to name a couple examples, enables a server administrator to update firmware , or even install operating systems on bare systems. Web based remote access to server and other systems will also enable the shipping of systems to distant location and still be accessible to deploy software and restore systems from backup.

The server’s console is remote controlled as if the tech support person was right in front of it. It is accessible in a manor which allows operations to be performed in order to return the server into production or to make upgrades, updates, or changes that will make the system perform better once returned to production use. Software for online remote computer control of a server that does not even have an operating system on it makes support much easier and faster.

HP is not the only server manufacturer that has low level built in remote access of their server hardware. Dell also has developed and built a similar competing technology to HP ILO. Dell technology is called DRAC, which stands for Dell Remote Access Card (DRAC) . It has essentially the same features as HP’s ILO. It permit admins to have remote access and remote control of server hardware even if there is not operating system installed on it. In fact, DRAC and ILO remote access and remote control does not require a hard drive to be installed in the system . This permits even the configuration of hard drives a out of the box. All the way from physical installation and the creation of RAID volumes.  Ground up installation from out of box to production using software for remote access and remote support through the web.


Disable Pop-up Current Webpage ieframe.dll is Trying to Open a Site in Your Trusted Sites List

Current web page is trying to open a site in your local trusted sites list ieframe.dll

Even when the web site or domain is added to the Trusted Sites list in internet explorer you or your users still receive the following message stating that the Current web page is trying to open a site in your local trusted sites list ieframe.dll .


Internet Explorer ieframe.dll




To prevent the message from being displayed, go to Tools > Internet Options > Advanced tab. Scroll down to the Security section and check the box Allow active content to run files on My Computer. Save your changes and re-open a browser or new tab and try again. The message will no longer come up on the screen for the user.


current-webpage-is-trying-to-open-a-site-in-your-local-trusted-sites-list_ieframe_advanced, advanced options

Move QuickBooks Database Files to New Server Computer

Migrate QuickBooks Enterprise Database to New Computer

Years ago just thinking about working with Quickbooks in regards to moving the company database made me un-easy. Although I am comfortable working with application databases and share, permissions, windows servers, etc., Quickbooks was always a hassle.

Just recently a customer who had Quickbooks Enterprise on server already, the mistake was originaly was that the server was an XP pro system.  It ran well but they outgrew the 10 connection limit imposed by Windows XP. This was the problem. SO, they purchased a low end HP server which was more than what they needed for this Quickbooks database move. The server is an HP ML 110 G7. It had a pair of SATA 1TB drives. I used the on-board SATA RAID and created a 1+0 mirrored RAID volume. This was more that enough for this small office and already they had a redundancy edge over their XP server.

Transfer Quickbooks Enterprise Database Files to Windows 2008 R2 Server

The operating system I installed was Windows Server 2008 R2 with SP1. This i was expecting to be a problem as Windows 2008 R2 is 64 bit. As it turns out, it was no problem at all.  The OS installed without issue. I used HP smart start 8 to begin the installation and once the HP smart Start requested the OS CD to be inserted it was soon complete after that. I ran through all windows updates and that completed flawlessly too.

Quickbooks Requires .NET Framework and IIS

Quickbooks enterprise requires IIS to be installed and although I did not know that until I ran the Quickbooks installation and it checked for IIS as a pre-requistite. Had I known, I would have installed it even before doing Operating system updates through windows updates. That’s just a preference of mine to have IIS or other roles, as many as possible  that will be required, installed before starting the updates. But anyway, there were no issues. I installed IIS with the options I usually use for other applications like Exchange except in this case I left out authentication options to simplify access to he IIS web site. The reason Quickbooks needs IIS is mainly because it requires .NET frame-work to be enabled. .NET frameworks 3.5 comes with the OS but the “feature” is not enabled. To enable it, IIS needs to be added and enabled.

Disable Quickbooks Services on Old Server

Once these issues were worked out, the Intuit Quickbooks installation was run again. I recall  in the past, there were separate installer files. Intuit has done a fantastic job in simplifying the installation. One installation installer file. Before starting the Quickbooks enterprise  installation, I had all users log off the running current old server. Once they were logged out of Quickbooks, I disabled the Quickbooks services on the old server. In this case there four services but one was already disabled. So 3 services for quickbooks were stopped and disabled from starting up.

Copying the Quickbooks My Company folder to New Server

The My Company files were copied over to the new share I had created on the 2008 R2 server for Quickbooks Enterprise. That file copy of course went fine. Their DB was near a GB. Once the quickbooks database and all associated files for the my company data were copied over, the installation continued with clicking next… I chose “run Quickbooks on this computer and share option”

Re-register Quickbooks on New Server

Have your Quickbooks software serial number and software code handy. Although you may have already registered your software this is considered a new install and therefore the software will require re-registration. Don;t worry however, if you do not have it handy, the Quickbooks software will run for 30 days unregistered. Another nice feature Intuit added to the whole process.

All Quickbooks Users Were Carried Over from Old Server Computer

Once the installation completed, I simply started the Quickbooks application on the server and opened the database using the local path, not a UNC path. It opened up just fine. From the workstations, I changed a drive letter that was previously mapped to the old server sahre to the new server share for Quickbooks. After the drive letter was re-mapped to the new server, Quickbooks started right up with no issues.. If you’re not using drive mappings, UNC paths are just fine. An example is \\servername \ sharename \ quickbookscompanyfolder \ companyfile.qab .

That was it, all workstaions openned the old database on the new server. Users did not have to be re-created on the new server for Quickbooks database access. All users that used the company  database ont he old server were able to log in to Quickbooks on the new server.


Change the Default Programs and File Associations Windows Uses

Set your default programs. Associate a file type or protocol with a program. Set default programs for this computer.

Set your default programs. Associate a file type

Picture of the Start button

Supporting Technology with Technology.: December 2005

Supporting Technology with Technology.: December 2005.

Admittedly this is an old post regarding Dell support being that it’s from 2005. I came accross it by accident and just had to post about it. It’s not the content really that compeling, it’s Dell’s support in general. I have seen their support over the years go from being arguably the best compared to toher desktop manufacturers to hitting a bad slide downward.

Their reputation in being able to support their desktops and servers took a hit and for many years. The townward trend openned opportunities for other dekstop and server vendors to make strides in market share.  In recent years, I’ve seen their support improve somewhat in an effort to get their share back and recently needed support from Dell and was quite happy with the results. One of the best additions in recent years from Dell and HP has been their online chat. Chat support extended from just sales to tech support and I use it all the time.

They have gained some of my and my colleagues confidence back but it took a while and for that while, if someone asked me what desktop or laptop to get I would bring up the support issue with them to be calculated into their decision.